Delivery Policy & FAQ’s



How can I place my order?

You can order you cookies online and we’ll deliver it straight to you! Click the link below to order:

Order Cookies Online

If I place an order when will I receive it?

We will deliver 99% of cookies within 1 working day. To request a specific day email us at

International Shipping Options

Oh hey international customers! Here’s a guide to help you choose what delivery option to select when checking out. If you have any queries please contact

World zone 1

Covers all countries, not defined as being in Europe or World Zone 2.
World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.


World Zone 2
This zone covers the following territories:
British Indian Ocean Territory
Christmas Island (Indian Ocean)
Christmas Island (Pacific Ocean)
Cocos Islands
Cook Island
Coral Sea Island
French Polynesia
French South Antarctic Territory
Nauru Island
New Caledonia
New Zealand
New Zealand Antarctic Territory
Niue Island
Norfolk Island
Norwegian Antarctic Territory
Papua New Guinea
People’s Democratic Republic of Laos
Pitcairn Island
Republic of Singapore
Solomon Islands
Tokelau Islands
US Samoa
Western Samoa

Can I place a pre-order?

Of course you can! Please email us your delivery date.

Can I collect my order?

Yes! You’re now able to collect your order from us in Farringdon, London. Once your order is received we’ll send you an email within the hour with your collection day/time. If you would like to collect from us on a certain day please get in touch with us via email prior to ordering ( 

Collection address:

19 -21 Hatton Garden, London EC1N 8BA

Can I modify or cancel my order?

All orders are final, so make sure everything looks correct at checkout and you should be smooth sailing!

Cookie Care & Other Queries


Is The Cookie Experience nut-free?

Most of our flavours are nut-free. Please note our cookies are baked in a kitchen where a variety of nuts are used.

What is the nutrional / calorie information for The Cookie Experience?

Our cookies average at around 330 calories each. 

Where does The Cookie Experience ship?

We ship internationally! That’s right across the world! #CookiesForEveryone

Will the cookies arrive fresh?

Each cookie is made for your individual order. Once cooled your cookies are packaged and delivered to you the very next day to ensure they’re arrive to you fresh.

Are your cookies vegan?

 We have an amazing vegan range you could pick up at Wholefoods UK or order online here. 

Are your cookies vegetarian?

The majority of our cookies are vegetarian friendly except of our S’mores cookie which contains gelatine.

Can the concierge/receptionist sign for my delivery?

Yes, as long as they accept perishable goods. Please keep in mind some offices and apartment buildings do not accept perishable goods so the recipient will need to be available.

How should store The Cookie Experience’s cookies?

You could freeze them for up to 3 months! Take them out of the freezer about an hour prior to serving. 

Will my cookies arrive fresh?

Absolutely! Our fantastic packaging ensures that our products will arrive to you fresh guaranteed no matter where you are in the world!

Once opened our cookies are best consumed within 3 days.

How many cookie boxes should I order?

If  this is for dessert, people usually eat around 1 -2 cookies. For kiddos we recommend a cookie each.