Delivery Info & Frequently Asked Questions

 

What are my delivery options?

  • UK Next Day Day Delivery – £6.99
  • UK Standard Delivery – £3.99
  • Ireland Standard Delivery – £11.70
  • Europe Standard Delivery – £11.70
  • US Standard Delivery – £21.75
  • Australia –  £23.65
  • New Zealand –  £23.65
  • Canada – £21.75

Do I have to pay custom charges on my order?

We are unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by The Cookie Experience. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

International Shipping Options

Countries we ship to:

  • United Kingdom
  • Europe (inc. Ireland)

World Zone 1:

  • United States
  • Canada

World Zone 2:

  • New Zealand
  • Australia
  • Europe

Next Day Delivery – When will I receive my order?

Order Date

Monday – Friday: Next Day (before 9:00)

Friday (after 9:00): Monday

Saturday (after 9:00): Tuesday

Sunday (after 9:00): Tuesday

UK Standard Delivery- When will I receive my order?

Standard Delivery will take 3 – 5 working days to arrive. Please note that over bank holiday weekends there may be slight delays with our Standard Delivery service.

Can I collect my order?

Yes! You’re now able to collect your order from us in Farringdon, London. Once your order is received we’ll send you an email within the hour with your collection day/time. If you would like to collect from us on a certain day please get in touch with us via email prior to ordering (happiness@thecookieexperience.co.uk) 

Collection address:

The Cookie Experience, Headspace Group, 19 -21 Hatton Garden, London EC1N 8BA

Can I modify or cancel my order?

All orders are final, so make sure everything looks correct at checkout and you should be smooth sailing!

Cookie Care & Other Queries

 

Is The Cookie Experience nut-free?

Most of our flavours are nut-free. Please note our cookies are baked in a kitchen where a variety of nuts are used.

What is the nutrional / calorie information for The Cookie Experience?

Our cookies average at around 330 calories each. Full nutritional information please get in touch with us at happiness@thecookieexperience.co.uk. 

Where does The Cookie Experience ship to?

We ship to the UK (our home), US, Canada, New Zealand, Europe, and Ireland. 

Will the cookies arrive fresh?

Each cookie is made for your individual order. Once cooled your cookies are packaged and delivered to you the very next day to ensure they’re arrive to you fresh.

Are your cookies vegan?

We have an amazing vegan range you available here. 

Does The Cookie Experience bake gluten-free, egg-free, dairy-free , sugar-free or vegan products? 

We have an amazing vegan cookie range! But we aren’t currently offering any gluten and sugar-free products just yet. Hang in there, though!

Are there any new flavours coming out?

Yes! We have new flavours coming out every single month.  

How should I store The Cookie Experience’s cookies?

You could freeze them for up to 3 months! Take them out of the freezer about an hour prior to serving. 

Will my cookies arrive fresh?

Absolutely! Our fantastic packaging ensures that our products will arrive to you fresh guaranteed no matter where you are in the world!

Once opened our cookies are best consumed within 3 days.

How many cookie boxes should I order?

If  this is for dessert, people usually eat around 1 -2 cookies. For kiddos we recommend a cookie each.

Can I travel with my order?

100%. Our boxes travel great. For airplanes, we suggest keeping your cookeisnwith you in your hand luggage.

Where is The Cookie Experience baked?

All our products are baked at one Central location and delivered fresh to customers across the world.

Orders for Collection

 

Where is a collection order?

Collection orders are orders that are placed in advance for collection from us at our base in Central London.

How far in advance do I need to book my collection?

We need 4 working days notice.

What is the minimum order for collection?

We have a £13.99 order minimum.

Is it okay if someone picks up my order for me? 

Yes of course! We’ll just need them to specify your full name, order number and email address for verification.

Do I need to be home to sign for my order?

Only our international customers require a signature. For UK customers our courier Royal Mail do not require a signature for your package which means that your order will be left at the selected destination as long as Royal Mail feel comfortable doing so. If the first attempt is unsuccessful Royal Mail will leave a calling card stating where you can find your order.

Corporate

 

Can I apply for a job at The Cookie Experience?

Sure thing! Our current job openings will all be available on our careers page.

Does The Cookie Experience wholesale?

We no longer offer our products wholesale.