We will deliver 99% of cookies within 1 working day. To request a specific day email us at firstname.lastname@example.org
International Shipping Options
Oh hey international customers! Here’s a guide to help you choose what delivery option to select when checking out. If you have any queries please contact email@example.com
World zone 1
Covers all countries, not defined as being in Europe or World Zone 2.
World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.
World Zone 2
This zone covers the following territories:
British Indian Ocean Territory
Christmas Island (Indian Ocean)
Christmas Island (Pacific Ocean)
Coral Sea Island
French South Antarctic Territory
New Zealand Antarctic Territory
Norwegian Antarctic Territory
Papua New Guinea
People’s Democratic Republic of Laos
Republic of Singapore
Can I place a pre-order?
Of course you can! Please email us your delivery date.
Can I modify or cancel my order?
All orders are final, so make sure everything looks correct at checkout and you should be smooth sailing!
Cookie Care & Other Queries
Is The Cookie Experience nut-free?
Most of our flavours are nut-free. Please note our cookies are baked in a kitchen where a variety of nuts are used.
What is the nutrional / calorie information for The Cookie Experience?
Our cookies average at around 330 calories each.
Where does The Cookie Experience ship?
We ship internationally! That’s right across the world! #CookiesForEveryone
Will the cookies arrive fresh?
Each cookie is made for your individual order. Once cooled your cookies are packaged and delivered to you the very next day to ensure they’re arrive to you fresh.
Are your cookies vegan?
We have an amazing vegan range you could pick up at Wholefoods UK or order online here.
Are your cookies vegetarian?
The majority of our cookies are vegetarian friendly except of our S’mores cookie which contains gelatine.
Can the concierge/receptionist sign for my delivery?
Yes, as long as they accept perishable goods. Please keep in mind some offices and apartment buildings do not accept perishable goods so the recipient will need to be available.
How should store The Cookie Experience’s cookies?
You could freeze them for up to 3 months! Take them out of the freezer about an hour prior to serving.
Will my cookies arrive fresh?
Absolutely! Our fantastic packaging ensures that our products will arrive to you fresh guaranteed no matter where you are in the world!
Once opened our cookies are best consumed within 3 days.
How many cookie boxes should I order?
If this is for dessert, people usually eat around 1 -2 cookies. For kiddos we recommend a cookie each.