Delivery Policy & FAQ’s

 

Delivery

How can I place my order?

You can order you cookies online and we’ll deliver it straight to you! Click the link below to order:

Order Cookies Online

If I place an order when will I receive it?

We deliver all orders within 1-5 working days. You’ll receive an exact date by email. To request a specific day email us at info@thecookieexperience.co.uk

How far in advance do I need to place my order?

We require a minimum of 2-day notice. You’ll receive a confirmation of your delivery date through email.

What is the minimum order?

Our minimum order is a box of 6 cookies at £6.99.

Can I place a pre-order?

Pre-orders can be placed online by selecting your desired delivery date just make sure it’s within our 2-day notice period. If it’s for a special occasion we recommend choosing an arrival date 1-2 days in advance.

Can I modify or cancel my order?

All orders are final, so make sure everything looks correct at checkout and you should be smooth sailing!

How can I track my delivery order?

You’ll receive email alerts from our couriers once your cookies have been picked up and delivered. You can also email info@thecookieexperience.co.uk to request a consignment number.

Where does The Cookie Experience ship?

We ship nationwide! #CookiesForEveryone

Will the cookies arrive fresh?

Each cookie is made for your individual order. Once cooled your cookies are packaged and delivered to you the very next day to ensure they’re arrive to you fresh.

Where are my cookies made?

 Your cookies are made and shipped everyday from our kitchen in South London. 

Can I request a more specific delivery time?

We can’t offer specific time slots but we do offer 4 different types of delivery services. Before 5pm, 1pm, 11am & 10am.

Can the concierge/receptionist sign for my delivery?

Yes, as long as they accept perishable goods. Please keep in mind some offices and apartment buildings do not accept perishable goods so the recipient will need to be available.

Does The Cookie Experience ship internationally?

We currently on ship across the UK but who know maybe be we will fly through the skies someday.

Location

Other Enquires

Does The Cookie Experience sell wholesale?

Wholesale inquires can be directed to info@thecookieexperience.co.uk.