Delivery Info & Frequently Asked Questions
We are unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by The Cookie Experience. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Countries we ship to:
World Zone 1:
World Zone 2:
Monday – Friday: Next Day (before 9:00)
Friday (after 9:00): Monday
Saturday (after 9:00): Tuesday
Sunday (after 9:00): Tuesday
Standard Delivery will take 3 – 5 working days to arrive. Please note that over bank holiday weekends there may be slight delays with our Standard Delivery service.
Yes! You’re now able to collect your order from us in Farringdon, London. Once your order is received we’ll send you an email within the hour with your collection day/time. If you would like to collect from us on a certain day please get in touch with us via email prior to ordering (firstname.lastname@example.org)
The Cookie Experience, Headspace Group, 19 -21 Hatton Garden, London EC1N 8BA
All orders are final, so make sure everything looks correct at checkout and you should be smooth sailing!
Most of our flavours are nut-free. Please note our cookies are baked in a kitchen where a variety of nuts are used.
Our cookies average at around 330 calories each. Full nutritional information please get in touch with us at email@example.com.
We ship to the UK (our home), US, Canada, New Zealand, Europe, and Ireland.
Each cookie is made for your individual order. Once cooled your cookies are packaged and delivered to you the very next day to ensure they’re arrive to you fresh.
We have an amazing vegan cookie range! But we aren’t currently offering any gluten and sugar-free products just yet. Hang in there, though!
Yes! We have new flavours coming out every single month.
You could freeze them for up to 3 months! Take them out of the freezer about an hour prior to serving.
Absolutely! Our fantastic packaging ensures that our products will arrive to you fresh guaranteed no matter where you are in the world!
Once opened our cookies are best consumed within 3 days.
If this is for dessert, people usually eat around 1 -2 cookies. For kiddos we recommend a cookie each.
100%. Our boxes travel great. For airplanes, we suggest keeping your cookeisnwith you in your hand luggage.
All our products are baked at one Central location and delivered fresh to customers across the world.
Collection orders are orders that are placed in advance for collection from us at our base in Central London.
We need 4 working days notice.
We have a £13.99 order minimum.
Yes of course! We’ll just need them to specify your full name, order number and email address for verification.
Only our international customers require a signature. For UK customers our courier Royal Mail do not require a signature for your package which means that your order will be left at the selected destination as long as Royal Mail feel comfortable doing so. If the first attempt is unsuccessful Royal Mail will leave a calling card stating where you can find your order.
Sure thing! Our current job openings will all be available on our careers page.
We no longer offer our products wholesale.